What is customer service ? The 7 Essentials To Excellent Customer Service faq

learnersLearners: 1,238,240
instructor Instructor: David Brownlee instructor-icon
duration Duration: duration-icon

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Course Feature Course Overview Course Provider Discussion and Reviews
Go to class

Course Feature

costCost:

Free

providerProvider:

Youtube

certificateCertificate:

No Information

languageLanguage:

English

start dateStart Date:

2013-05-21 00:00:00

Course Overview

❗The content presented here is sourced directly from Youtube platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [July 27th, 2023]

How can this course benefit you and your career goals? This course can benefit individuals and their career goals by teaching them the 7 Essentials To Excellent Customer Service. Customer service is the provision of service to customers before, during, and after a purchase. It is the process of ensuring customer satisfaction with a product or service through an exchange of information, assistance, and support. The 7 Essentials To Excellent Customer Service include: 1) Understanding customer needs; 2) Being proactive; 3) Being friendly and courteous; 4) Being knowledgeable; 5) Being responsive; 6) Being flexible; and 7) Being consistent. By learning and applying these essentials, individuals can improve their customer service skills and increase their chances of success in their chosen career. What skills and knowledge will you acquire during this course? Customer service is the practice of providing customers with a positive, helpful experience. It includes trying to exceed customer expectations and providing follow up services. Good customer service must include 7 essentials such as understanding customer needs, providing timely and accurate information, being friendly and courteous, being knowledgeable and helpful, providing solutions to customer problems, and being responsive to customer feedback. Customer service is important because it helps to drive sales, build customer loyalty, and create a positive reputation for the company. Customer service advisors, or CSAs, are responsible for providing customer service and helping customers with any issues or concerns they may have. Companies that produce highly technical products, such as software or hardware, need to provide excellent customer service in order to ensure customer satisfaction. David Brownlee and Associates offer customer service training programs to help businesses improve their customer service. The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients, is an in-depth customer service training program that provides access to David's new customer service training.

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faq FAQ for Customer Service Courses

Q1: How do I contact your customer support team for more information?

If you have questions about the course content or need help, you can contact us through "Contact Us" at the bottom of the page.

Q2: Can I take this course for free?

Yes, this is a free course offered by Youtube, please click the "go to class" button to access more details.

Q3: How many people have enrolled in this course?

So far, a total of 1238240 people have participated in this course. The duration of this course is hour(s). Please arrange it according to your own time.

Q4: How Do I Enroll in This Course?

Click the"Go to class" button, then you will arrive at the course detail page.
Watch the video preview to understand the course content.
(Please note that the following steps should be performed on Youtube's official site.)
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Once in the cart, select the course you want and click "Enroll."
Youtube may offer a Personal Plan subscription option as well. If the course is part of a subscription, you'll find the option to enroll in the subscription on the course landing page.
If you're looking for additional Customer Service courses and certifications, our extensive collection at azclass.net will help you.

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