Empathy and Emotional Intelligence at Work

Learners: 1,203

Instructor: Dacher Keltner and Emiliana Simon-Thomas

Duration: 2.00

This course provides an online learning experience to help students develop the skills of empathy and emotional intelligence in the workplace. Drawing on research and real-world case studies, the course explores how these skills can foster trust, collaboration, and constructive social interactions, leading to greater employee satisfaction, loyalty, and productivity. Instructors from UC Berkeley’s Greater Good Science Center provide practical strategies to strengthen empathy and resolve conflicts, as well as the psychological and neuroscientific roots of cooperative, compassionate behaviors. ▼▲

Course Feature Course Overview Course Provider Discussion and Reviews

Go to class

Course Feature

Cost:

Free

Provider:

Edx

Certificate:

Paid Certification

Language:

English

Start Date:

Self paced

Course Overview

❗The content presented here is sourced directly from Edx platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [May 25th, 2023]

What skills and knowledge will you acquire during this course?
The skills and knowledge that will be acquired during this course include understanding the importance of positive relationships in personal and professional happiness, developing empathy and emotional intelligence (EQ), identifying and regulating one's own emotions, tuning into the emotions of others and understanding their perspectives, using emotional knowledge to guide constructive social interactions, learning how empathy and EQ contribute to good management and employee well-being, improving teamwork, problem-solving, and resilience, understanding the psychological and neuroscientific basis of cooperative and compassionate behaviors, recognizing empathy, trust, and collaboration as essential human needs, learning practical strategies to strengthen empathy, trust, and collaboration within teams, resolving conflicts constructively, and understanding how socially intelligent leadership can create cultures of belonging and engagement.

How does this course contribute to professional growth?
This course on Empathy and Emotional Intelligence at Work contributes to professional growth by providing insights and skills that enhance relationships within organizations. It emphasizes the importance of empathy and emotional intelligence in sustaining positive relationships and promoting well-being within the workplace. The course explores how honing these skills can lead to better management, teamwork, problem-solving, and recovery from setbacks. It also highlights the psychological and neuroscientific foundations of compassionate behaviors and argues that these skills are not just "soft" but essential for meeting basic human needs and improving the bottom line. The course offers practical strategies for strengthening empathy, trust, collaboration, and conflict resolution, with a focus on socially intelligent leadership and creating cultures of belonging and engagement. The instructors, Dacher Keltner, Ph.D., and Emiliana Simon-Thomas, Ph.D., are expert faculty from UC Berkeley's Greater Good Science Center, known for their previous course, The Science of Happiness, which has had a global impact.

Is this course suitable for preparing further education?
This course explores the skills of empathy and emotional intelligence in the workplace. It emphasizes the importance of positive relationships and how they contribute to employee satisfaction, engagement, productivity, and innovation. The course also discusses the psychological and neuroscientific foundations of cooperative and compassionate behaviors. It offers practical strategies for strengthening empathy, trust, collaboration, and conflict resolution within teams. The instructors are expert faculty from UC Berkeley’s Greater Good Science Center, Dacher Keltner, Ph.D., and Emiliana Simon-Thomas, Ph.D.