7 FREE Must Have Tools for Great Online Customer Experience

Course Overview

Course Overview
This course will provide you with the tools to easily integrate invaluable seamless user engagement and automation tools to your website so you can improve your customer service and save time. In just 1 hour, you will learn how to add all of these awesome 100% FREE tools onto your website - Complete beginners. You will be able to easily and confidently add and customise advanced user engagement tools to your website, such as Live Helpdesk, Support Tickets, Ideas & Feedback Forum, User Satisfaction Rating, Development Voting, Knowledge Base / Article Bank, and Contact Form. You will also learn how to integrate these tools with Facebook page, iPhone app, Skype, GTalk, Yahoo IM, MSN, and AIM.

Possible Development Directions
This course will empower you with the tools to automate customer service enquiries from several routes (email, contact form, live chat, and so on). You will learn how to log everything, how to prioritize it, and how to know that the enquiry has been dealt with and within x number of hours. You will also learn how to add interactive "feedback" button to your Facebook page and integrate it with your iPhone app.

Related Learning Suggestions
This type of tools were only traditionally used by large organisations but are now available to everyone for free (via freemium accounts). All the tools are cloud/SaaS/web based and are highly sophisticated. If you can use a mouse, this course is for you! After completing this course, you may want to explore other related courses such as “Advanced User Engagement Tools”, “Cloud/SaaS/Web Based Tools”, and “Integrating with Social Media Platforms”.